What
wood is used in your furniture?
Properly
seasoned and dried Teak from government licensed plantations.
What
is the shipping time?
USA / Europe - 28 / 30 days.
How
do I import a full container?
It's
not difficult. Thousands of containers are shipped
every day. Just email us and we'll send you the details.
What
local taxes must I pay when I import Indonesian furniture?
Different
rules apply in different countries but Indonesia is
usually classed as a developing country so there should
usually be no import duty payable but check with a
local freight forwarder or customs broker.
What
is the time scale to manufacture my furniture?
For
website orders we need 21 days for small orders and
longer for larger orders. Container loads take approximately
7 weeks depending on work load.
How
do I pay?
Bank transfer for deposit and final payment.
Can
I order furniture to a particular design?
Of
course - all we need is a sketch or photograph + some
sizes and we can send you a quotation.
What
about damage during shipping?
Your
furniture is protected and wrapped with carton faced
cardboard and then, if it is being shipped LCL, each
piece is crated with substantial timber framing.
It
should arrive undamaged but accidents during shipping,
over which we have no control, can happen so we advise
that you insure to cover the risk from the shipping
date to the delivery date. This insurance cover can
usually be added to standard home contents cover for
a small additional charge and you will be able to
process any claim locally. Alternatively, we can insure
on your behalf with the shipping company - usually
for 2.5% of the goods value.